In-Person Program
Supervisory Management Certificate
Program Overview
The Supervisory Management Certificate is designed to equip managers and supervisors with the skills and knowledge necessary to effectively lead their teams and achieve business objectives.
Courses in supervisory management are a valuable investment if you’re looking to improve your leadership skills, enhance your decision-making abilities, and drive organizational success.
Certificate requirements:
4 core courses
3 electives
1 technology elective
PROGRAM DESCRIPTION
Benefits of supervisory management courses include:
Improved leadership skills: Develop your leadership skills, such as communication, motivation, and delegation, which are essential for leading a team.
Better decision-making: Acquire the tools and techniques necessary to make informed decisions, solve problems, and manage conflicts in the workplace.
Enhanced employee engagement: Effective managers and supervisors are able to create a positive work environment that fosters employee engagement, job satisfaction, and retention.
Improved organizational performance: By equipping you with the skills and knowledge necessary to effectively manage your teams, our courses can help you improve organizational performance and achieve business objectives.
Program Courses & electives
Core Courses:
Let’s MEET: How to Motivate, Encourage, & Engage Your Team (Dec. 4, 2024)
Preparing for the Role of Supervisor (Jan. 28, 2025)
Negotiating to Win-Win (Feb. 11, 2025)
Communicating with Impact (Feb. 26, 2025)
HR Concepts for Supervisors (April 10, 2025)
Effective Coaching Skills (April 17, 2025)
Motivating Multi-Generational Teams (May 6, 2025)
NEW! The Energy Bus (May 13, 2025)
Let’s MEET: How to Motivate, Encourage, & Engage Your Team (May 29, 2025)
Effective Coaching Skills (Sept. 4, 2025)
Communicating with Impact (Sept. 10, 2025)
Negotiating to Win-Win (Oct. 14, 2025)
Preparing for the Role of Supervisor (Oct. 21, 2025)
HR Concepts for Supervisors (Oct. 29, 2025)
Motivating Multi-Generational Teams (Nov. 18, 2025)
NEW! The Energy Bus (Nov. 18, 2025)
Let’s MEET: How to Motivate, Encourage, & Engage Your Team (Dec. 3, 2025)
Electives:
Creating a Culture of Customer Service (Jan. 29, 2025)
Basic Project Management (Feb. 12, 2025)
Conflict Management Through Self Evaluation (March 6, 2025)
Basic Project Management (Aug. 28, 2025)
Meet Your Instructors
Kelly Drummond
Dr. Kelly Drummond is a certified professional in human resources through the HR Certification Institute and the Society for Human Resource Management. As the current director of human resources with the City of Knoxville, Drummond administers the compensation/classification system, talent acquisition, pre-employment processes, employee training, employee relations, succession planning, and assist directors in employee discipline. She previously worked as the vice president of human resource and leadership development with the Boys & Girls Clubs of the Tennessee Valley and the executive director of human resources for Knox County Schools. She also served as a national trainer for Boys & Girls Clubs of America and facilitated national trainings on leadership, human resources development, employee motivation, and personal effectiveness. Drummond earned a doctorate degree in education with a concentration in human resource development from Lincoln Memorial University.
Alexia Georghiou
Alexia Georghiou is the founder of The Knoxville Happiness Coalition & Life Betterment Through God. She has been a mental health therapist for over 20 years and recently completed a Leadership and Management Certificate online program from Wharton.
She contracts with individuals and organizations to foster engagement and motivation of employees, generate strategies for teams/organizations in transition, and develop healthy habits through life coaching. Georghiou believes the world is a better place because we are in it, and everything we do can shift the culture for the better good.
Randy Harms
Randy Harms has more than 30 years of successful sales, management, and coaching experience. Harms earned a bachelor’s degree in business management at North Carolina Wesleyan College.
Tammie Smeltzer
Tammie Smeltzer is a Talent Development Training Specialist for Oak Ridge National Laboratory, collaborating with key stakeholders to design, develop, facilitate, and coordinate the delivery of professional development programs. She has worked for more than 25 years in adult education. Smeltzer is also a retired Air Force Senior Master Sergeant with more than 20 years of service. She holds a master’s degree in adult education.
Register Today
Improve your leadership skills, enhance your decision-making abilities, and drive organizational success.
