In-Person Program
Supervisory Management Certificate
Program Overview
The Supervisory Management Certificate is designed to equip managers and supervisors with the skills and knowledge necessary to effectively lead their teams and achieve business objectives.
Courses in supervisory management are a valuable investment if you’re looking to improve your leadership skills, enhance your decision-making abilities, and drive organizational success.
Certificate requirements:
4 core courses
4 electives
Microcredential requirements:
4 core courses
Completed your coursework? Request a certificate of completion here.
PROGRAM DESCRIPTION
Benefits of supervisory management courses include:
Improved leadership skills: Develop your leadership skills, such as communication, motivation, and delegation, which are essential for leading a team.
Better decision-making: Acquire the tools and techniques necessary to make informed decisions, solve problems, and manage conflicts in the workplace.
Enhanced employee engagement: Effective managers and supervisors are able to create a positive work environment that fosters employee engagement, job satisfaction, and retention.
Improved organizational performance: By equipping you with the skills and knowledge necessary to effectively manage your teams, our courses can help you improve organizational performance and achieve business objectives.
Program Courses & electives
Please click the course title below for details.
Core Courses:
Preparing for the Role of Supervisor (Jan. 22, 2026)
Communicating with Impact (Feb. 25, 2026)
HR Concepts for Supervisors (April 9, 2026)
Effective Coaching Skills (April 16, 2026)
Communicating with Impact (Sept. 9, 2026)
Effective Coaching Skills (Sept. 10, 2026)
Preparing for the Role of Supervisor (Oct. 20, 2026)
HR Concepts for Supervisors (Oct. 28, 2026)
Electives:
Creating a Culture of Customer Service (Jan. 28, 2026)
Basic Project Management (Feb. 11, 2026)
Negotiating to Win/Win (Feb. 11, 2026)
Conflict Management Through Self-Evaluation (March 5, 2026)
Basic Project Management (Aug. 27, 2026)
Creating a Culture of Customer Service (Sept. 3, 2026)
Conflict Management Through Self-Evaluation (Oct. 13, 2026)
Meet Your Instructors
Kelly Drummond
Dr. Kelly Drummond is a certified professional in human resources through the HR Certification Institute and the Society for Human Resource Management. As the current director of human resources with the City of Knoxville, Drummond administers the compensation/classification system, talent acquisition, pre-employment processes, employee training, employee relations, succession planning, and assists directors in employee discipline.
She previously worked as the vice president of human resources and leadership development with the Boys & Girls Clubs of the Tennessee Valley and the executive director of human resources for Knox County Schools. She also served as a national trainer for Boys & Girls Clubs of America and facilitated national trainings on leadership, human resources development, employee motivation, and personal effectiveness. Drummond earned a doctorate degree in education with a concentration in human resource development from Lincoln Memorial University.
Alexia Georghiou
Alexia Georghiou is a recognized voice in HR who has spoken to national and international audiences. Her book, The Future of Work is Human and the Future of Success is Happiness, has been featured at SHRM25, SHRM Talent, UPEACE Executive Education, TN SHRM Conference & Expo, and TECTA East Leadership Conference. Her company, the Knoxville Happiness Coalition, is a SHRM recertification provider, where Alexia provides leadership and organizational development programs and coaching.
Randy Harms
Randy Harms has more than 30 years of successful sales, management, and coaching experience. Harms earned a bachelor’s degree in business management at North Carolina Wesleyan College.
Tammie Smeltzer
Tammie Smeltzer is a Talent Development Training Specialist for Oak Ridge National Laboratory, collaborating with key stakeholders to design, develop, facilitate, and coordinate the delivery of professional development programs. She has worked for more than 25 years in adult education. Smeltzer is also a retired Air Force Senior Master Sergeant with more than 20 years of service. She holds a master’s degree in adult education.
Register Today
Call 865-974-0150 if you need registration assistance.
