Frequently Asked Questions
You must be 18 or older to register and attend a UT non-credit course or certificate program. A notable exception is our Kids U summer camps.
In order to register for courses online, you must have an account with the UT Center for Professional Education & Lifelong Learning.
Click the Sign In button and select the option to create a new account.
Note: You must have an email address to set up an account with us.
To see what courses we currently offer, please click the View All Courses link on the Home page. You can also review our current print catalog here.
Access the registration portal from the CPELL website by choosing “View All Courses,” “Register Now,” or any of the individual course links. You will then need to sign in with your username/password or create a new account if this is your first time using the new registration system.
Once you are logged in, you can use the “search” function from the menu options on the left to find the course you are interested in taking. When you are ready, add the course to your shopping cart and follow the prompts to enter your payment and complete the registration.
- Online/Telephone Registrations: If registering online or by telephone, you may pay by credit card using an American Express, Discover, MasterCard, or Visa. Note: The UT fee waiver policy for faculty and staff does not apply to non-credit courses.
- Mail/In-Person Registrations: If you are registering by mail or in person, you may pay by credit card (American Express, Discover, MasterCard, or Visa), check, cash, money order, or company invoice/purchase order. Make checks or money orders payable to: The University of Tennessee. Cash payments must be made in person and with the exact amount (we do not give back change). Note: The UT fee waiver policy for faculty and staff does not apply to non-credit courses.
- Returned Checks: For all returned checks, there is a $30 administrative fee added to the course fee owed to the UT Center for Professional Education & Lifelong Learning. The administrative fee increases to $40 if the check is not redeemed within two weeks of notification. All returned checks must be paid with a money order, cash, or cashier’s check in our office at 211 UT Conference Center Bldg., Knoxville, TN 37996-4137.
CANCELLATION/REFUND/TRANSFER POLICY
If you cancel your registration(s) at least five business days prior to the first course session, you will receive a refund of the course fee(s) minus a $25 or three percent processing fee (whichever is greater) for credit card charges and administrative costs for each registration canceled.
We are happy to transfer you from one course to another—preferably within the same term—or you may send a substitute in your place. However, because decisions to go with or cancel courses are made in advance of the start date, no transfers can be made within five business days prior to the beginning of the course from which the transfer is requested. Additionally, you are only able to transfer a total of two times. Please check your schedule carefully or send a substitute if possible.
No refunds, transfers, or financial credit will be given for Luncheons. Kids U and Smoky Mountain Field School cancellations or transfers must be made 10 business days prior to the start of the camp/course in order to meet the requirements for a refund or transfer.
(Please be aware that if you register your child for the wrong Kids U camp and must cancel them out, you will be required to pay the $25 processing fee. Additionally, if you register anyone under 18 for a regular non-credit course, we will automatically cancel the registration and issue a refund minus the $25 processing fee.)
Requests for course/camp cancellations must be made in writing by emailing professionaled@utk.edu. If we cancel a course/camp for any reason, you will receive a full refund. All refunds, transfers, and money held for a course/camp must be claimed by June 30 of each year. UT Center for Professional Education & Lifelong Learning reserves the right to cancel, postpone, or combine courses/camps and substitute qualified instructors when necessary.
For learners added to a waitlist for a full course, it is for the current term only. Our waitlists do not carry over from one term to the next.
If you do not know your password, select “forgotten your password?” on the “sign-in” page, then follow the prompts to receive an email with a link to reset your password.
In the top right-hand corner of the CPELL website, select “Student Login” and sign in to your student portal. Once you are logged in, select “Current Schedule” from the menu options on the left to see the courses you are currently enrolled in.
- Parking Downtown: Public parking is available in several area lots close to the UT Conference Center. Parking is also available in the Locust Street Parking Garage. For those attending a course in the evening or on the weekend, parking in the Locust Street Garage is free Monday-Friday after 6:00 PM and all-day Saturday-Sunday, except when the garage is used for special events. Enter on Walnut Avenue or Locust Street.
- Campus Parking: UT Center for Professional Education & Lifelong Learning participants parking a vehicle in a campus lot are subject to abide by all UT Traffic & Parking Regulations. (All parking in campus lots is by permit only.) You may find a copy of these rules and regulations at http://web.utk.edu/~pso/. Please contact Parking Services for current rates at 865-974-6031 or TDD 974-6483.
The UT Center for Professional Education & Lifelong Learning follows the University’s official Inclement Weather Policy: https://prepare.utk.edu/emergency-management/inclement-weather-policy/.
If you have questions, please call us during office hours (8:00 AM to 5:00 PM) or visit our Facebook page: https://www.facebook.com/UTNonCreditPrograms/. After hours, please call our office at 865-974-0150 and check our answering machine for updates.
All courses will provide CEUs. One CEU is equal to 10 hours of instruction. CEUs are provided on request. Please verify applicability with your professional board. A signature is required on the course roster, followed by a phone/written request to our office. You will receive credit for courses attended.
Once you’ve completed the requirements for your certificate, please complete the electronic Certificate Program Request Form.
The UT Center for Professional Education & Lifelong Learning is committed to ensuring equal access to all programs for people with disabilities. Upon request, interpreters, transcribers, and alternative formats of materials may be provided. These requests should be made as early as possible in order to convert alternative material or to locate interpreters or transcribers. Every effort will be made to fill all requests; however, accommodation requests made less than 7 days before a course date are dependent on the availability of service providers and/or time required to convert material. People needing physical access should call our office at 865-974-0150 to ensure that the setting will be accessible. Meeting locations can be changed with advance notice. However, due to the nature of the program location, the Smoky Mountain Field School may have additional barriers for people with disabilities. Learners wishing to participate in this program can check the National Park Service website (nps.gov) and are asked to check with our office. The UT Center for Professional Education & Lifelong Learning will work with UT Learner Disability Services to coordinate efforts to ensure equal access is provided.
The 1098-T form is the tuition statement that your college or career school uses to report qualified tuition and related education expenses to you and the IRS.
Non-credit courses and programs offered by the UT Center for Professional Education & Lifelong Learning do not qualify for 1098-T credit, so we don’t issue such forms to our students.
For detailed information please consult IRS Publication 970, Tax Benefits for Higher Education, which describes the tax credits along with other tax savings opportunities related to the higher cost of education. It may be obtained at any IRS office, at https://www.irs.gov/publications/p970/ch03.html, or by calling 1-800-829-1040.
