Online Program

Customer Experience Certificate

Program Overview

The field of Customer Experience (CX) has evolved into one of the most in-demand fields in the world. Learn what it takes to create brand experiences to drive loyalty, achieve higher revenue gains, and reduce costs. 

Develop deeper insights and integrate innovative strategies to help your organization see the world through your customer’s eyes.

This program is powered by Zschool, a full-service educational partner that delivers exceptional, highly engaging curricula to professionals across a variety of industries. 

Discounts are available for corporate groups and UT alumni.

Earn your certificate in under 32 hours.

Program Description

The Customer Experience program is designed by industry experts for professionals seeking practical tools to help you analyze, create, and deliver unique customer experiences. From your initial CX maturity assessment, vision development and goal setting, persona and journey design, to empathy stories and cultural engagement, be ready to apply your new skills.

Experts and professional instructors guide you through each step of the eight-module program. You’ll continuously build your toolset and develop your own personalized CX portfolio. You can earn your certificate in under 32 hours. 

Program highlights:

+ Reusable worksheets, templates, and workbooks

+ Strategic CX organizational and advocacy plans

+ Actionable maturity assessment for your company

+ Personas and journey maps workshop booklet

+ Personal CX toolkit and portfolio of best practices

Fee: $4,995

Program Features

Module 1 – Introduction to CX

Module 2 – Your Customers, Their Journey

Module 3 – Customer-Focused Innovation

Module 4 – Customer-First Culture

Module 5 – CX Strategy for Success

Module 6 – Improve Decisions with Data​

Module 7 – Customer Relationship Building

Module 8 – Navigating Politics of Change

Capstone Project: Build Your Own CX Strategic Organizational Plan

Learn what it takes to create brand experiences to drive loyalty & revenue